Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
...Urgent Opportunity: Talented Designer/Customer Service at Edible Arrangements Are you looking for a dynamic work environment where... ...for you! Join Edible Arrangements, Americas favorite gifting brand, where you will contribute to our mission of spreading joy through...
Embark on a transformative journey as a Travel PICU Registered Nurse in State College, Pennsylvania, where your expertise will lift the most vulnerable patients during their most critical moments. In this highly specialized role, youll partner with seasoned physicians...
...with us in future roles!Pay Range:$14-$16/hourOverview:Sylvan Learning is the industry leader in providing supplemental education to children in pre-kindergarten through 12th grade. With over 40 successful years in the business, we guarantee positive...
...Job Title: Network Technician Location: Minot, ND 58701 Mode : Contract (6+ Months) Onsite JD Below:- Four (4) plus... ...as agreed with Company. Experienced in racking, stacking, cabling and decommissioning of network hardware devices....
...STATES. JOB TITLE: Upholsterer DEPARTMENT: Manufacturing FLSA STATUS: NonExempt (Hourly) REPORTS TO: Upholstery Supervisor / Upholstery Leads SUMMARY: The Upholsterer is responsible for securing fabric and leather to wood frames...