Job Description

Brief Description

Attention Rapid City, Aberdeen and surrounding communities!

Ready to start a career where your work truly saves lives? Join Vitalant as a Donor Outreach Coordinator (Outbound Call Center Representative) and make an impact every single day.

Vitalant is seeking 5-10 highly passionate, mission-driven individuals who are ready to start a new career helping others receive the lifesaving blood products they need. If you’re customer-focused, purpose-driven, and inspired by impact, you’ll thrive in this organization which is built on care, teamwork, and leadership.

As a Donor Outreach Coordinator, your role is vital : you’ll connect with current, past, and potential blood donors on the phone to schedule their next life-saving donation at local blood drives—helping ensure a steady blood supply for patients in need.

Vitalant is looking for 5-10 people to join us on Jan 12th, 2026.

Schedule

What to Expect

Our comprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Donor Outreach Coordinator, You’ll Get To

• Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential.
• Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals.
• Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service.
• Code donor records appropriately based on the information provided by donor and management.

Requirements

Knowledge/ Education

• High School Graduate or GED required.

Experience

• One-year customer service experience - preferred
• Proficient computer skills required.
• Contact Center experience - preferred

Skills/Abilities Required

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Ability to work autonomously and productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment.
• Ability to work in a repetitive role that majority of time is spent on the phone.
• Must possess a positive attitude that encourages teamwork.

Summary

About Us

Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.

Job Tags

Full time, Temporary work, Currently hiring, Local area, Remote work,

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