Job Description

Role: IT Support Technician Start: ASAP Length: 6 months+ (Contract to hire) Location: Onsite full-time - Dodgeville, WI

Situation: Client has an immediate need to support bandwidth demand. They are looking for some basic IT experience to run some tickets. Client will tailor the work we give them based on their knowledge and what they can train them on

The role's primary needs are hands-on computing hardware and software setup/configuration/troubleshooting, and providing second-level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit and collaborative approach to troubleshooting and team or user engagement are expected.

This resource should have a solid understanding and troubleshooting of hardware: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc. They should also have the ability to do hardware installs, pulls and replacements: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc.

This candidate will be tasked with supporting troubleshooting and support for distribution center systems, scanners, warehouse controls etc.

This candidate should be able to do installs, replacements, or removals for the hardware and software classes mentioned. They should be able to adapt to rapidly changing work situations, grasp/apply new ideas quickly, and own and drive assigned work to completion.

Key Responsibilities:

• Accurately record, update, and document all work using ServiceNow experience with other enterprise-scale ITSM platforms is acceptable
• Assist team in developing and maintaining support or user documentation as necessary
• Configure, install, manage, and troubleshoot standard end-user and audio-video hardware and software
• Forward thinking, looking for ways to increase productivity, efficiency, and process
• Potentially serve as the team "s on-call representative on a rotational basis.
• Manage/drive project work and provide updates as necessary/applicable.

Must:

• 5 years of help desk or desktop/deskside support
• Open to contract to hire
• Local to WI/able to be onsite full time
• MS Office Suite, O365, Microsoft Teams, OneDrive, SharePoint
• RDP, TeamViewer, and other remote device management solutions
• Active Directory and Azure concepts and management (basic knowledge)
• Thin Clients and Cloud PCs
• Intermediate ability to provide Level 2 desktop support through remote solutions
• Intermediate troubleshooting and repair of Windows 10 & 11 OS
• Intermediate troubleshooting and repair of MacOS devices
• Intermediate understanding and troubleshooting of hardware: including Windows and Mac desktops and laptops, mobile devices, printers and scanners, VoIP phones, monitors, and audio/visual and conferencing devices.

Plus:

• Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
• HDI Desktop Support Technician Certification (or equivalent)
• HDI Technical Support Professional Certification (or equivalent)
• AV Hardware Configuration & Support
• ITIL Foundations Certification
• A+, Network+, Security+ Certification(s)
• Microsoft MCP, MCSE, MOS, Modern Desktop, or other Microsoft certifications
• Apple Certified Technician or JAMF 100-300
• Azure fundamentals

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