Role: IT Support Technician Start: ASAP Length: 6 months+ (Contract to hire) Location: Onsite full-time - Dodgeville, WI
Situation: Client has an immediate need to support bandwidth demand. They are looking for some basic IT experience to run some tickets. Client will tailor the work we give them based on their knowledge and what they can train them on
The role's primary needs are hands-on computing hardware and software setup/configuration/troubleshooting, and providing second-level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit and collaborative approach to troubleshooting and team or user engagement are expected.
This resource should have a solid understanding and troubleshooting of hardware: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc. They should also have the ability to do hardware installs, pulls and replacements: Desktop, Laptop, Tablets, MAC, iPads, Mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc.
This candidate will be tasked with supporting troubleshooting and support for distribution center systems, scanners, warehouse controls etc.
This candidate should be able to do installs, replacements, or removals for the hardware and software classes mentioned. They should be able to adapt to rapidly changing work situations, grasp/apply new ideas quickly, and own and drive assigned work to completion.
Key Responsibilities:
Must:
Plus:
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