Desktop Support IV (Onsite) Job at Serigor Inc., Madison, WI

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  • Serigor Inc.
  • Madison, WI

Job Description

Job Title: Desktop Support IV (Onsite)

Location: Madison, WI

Duration: 12 Months

Job Description:

This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected.

List any special qualifications & years of experience:

Qualification

Desired Experience

End-user Technical support of Windows environments

5 years

Technical support of Windows 10 or Windows 11

5 years

Installation and support of Microsoft Office Suite

5 years

Deployment and technical support of x86/x64 computers

5 years

Desktop Software installation, support, and troubleshooting

5 years

Use of remote desktop/remote control tools for remote support

2 years

Use of the Microsoft Remote Server Administration Tools

2 years

Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates

1 years

Support of iOS or Android mobile devices with an enterprise Mobile device management solution

1 years

Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product

1 year

Experience in technical writing and documentation

1 year

Top Skills:

  • Independently perform a variety of desktop support related tasks
  • Experience in customer service concepts, practices and procedures related to desktop support
  • Extensive knowledge with desktop technology
  • End-user Technical support of Windows environments (5+ years)
  • Technical support of Windows 10 or Windows 11 (5+ years)
  • Installation and support of Microsoft Office Suite (5+ years)

Job Tags

Work at office, Remote work,

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