Job Title: Desktop Support IV (Onsite)
Location: Madison, WI
Duration: 12 Months
Job Description:
This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected.
List any special qualifications & years of experience:
| Qualification | Desired Experience |
| End-user Technical support of Windows environments | 5 years |
| Technical support of Windows 10 or Windows 11 | 5 years |
| Installation and support of Microsoft Office Suite | 5 years |
| Deployment and technical support of x86/x64 computers | 5 years |
| Desktop Software installation, support, and troubleshooting | 5 years |
| Use of remote desktop/remote control tools for remote support | 2 years |
| Use of the Microsoft Remote Server Administration Tools | 2 years |
| Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates | 1 years |
| Support of iOS or Android mobile devices with an enterprise Mobile device management solution | 1 years |
| Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product | 1 year |
| Experience in technical writing and documentation | 1 year |
Top Skills: