Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position: Desktop Support Technician I

Location: Toronto, ON

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Language: English

Job Description:

• The Desktop Support Technician I will support a laptop refresh initiative by imaging and deploying laptops to end users.
• The role involves direct interaction with customers to ensure devices are fully functional and ready for use.

Responsibilities:

• Image and deploy laptops to customers
• Schedule and coordinate customer appointments
• Provide remote access support to customers during deployment
• Confirm full functionality of deployed devices
• Ensure a smooth and professional customer experience throughout the process

Requirements:

• Basic experience with laptop imaging and deployment
• Familiarity with Windows-based systems
• Ability to work onsite in Toronto, ON Downtown Area
• Strong communication skills in English
• Customer-focused and detail-oriented

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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