Job Description

The opportunity

Delaware North Sportservice is hiring a full‑time Director of Retail to join our team at Petco Park in San Diego, California. As the Director of Retail, you will be responsible for developing and executing a strategic retail program across multiple outlets, with the goal of growing the business beyond its current $25 million in annual revenue. If you have lofty career goals and want a challenging role where collaboration and hard work are rewarded, apply now.

Pay

Minimum – Anticipated Maximum Base Salary: $119,500 - $161,300 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Develop and implement a comprehensive retail strategy in collaboration with unit and client leadership
• Lead merchandise planning, buying, and inventory management based on sales trends and market insights
• Oversee all aspects of game‑day operations, including profit and loss management, financial performance monitoring, and reporting
• Direct in‑store merchandising and visual displays to maximize impact and drive revenue, and integrate market trends into product selection to enhance business performance
• Collaborate with retail managers to design and execute customer and employee promotions
• Create detailed business plans to introduce new product lines and source appropriate vendors

More about you

• Bachelor’s degree in business, retail management, or a related field preferred
• Minimum of 7 years of retail management experience, including a minimum of 3 years in store operations and merchandising
• Strong leadership capabilities with a proven ability to recruit, motivate, and develop high‑performing teams that drive continuous improvement and operational excellence
• Background in licensed sports merchandise, such as apparel and novelty items, strongly preferred, with a strong background in retail marketing and brand management
• Proven experience in specialty retail, ideally within a sports‑related environment, and demonstrated success managing revenues over $20 million, including full P&L responsibility
• Proficiency in Microsoft Word and Excel; familiarity with POS systems is a plus

Shift details

• Days
• Evenings
• Holidays
• M‑F
• Evenings as needed
• Weekends

Delaware North operates concessions, premium dining, and retail services at Petco Park since dating back to 2004. The 42,445‑seat venue is home to Major League Baseball's San Diego Padres. We provide an upscale dining experience, including a private chef tasting room.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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