Job Description

Job Summary : The Property Manager oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff.  The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations.  S/he must understand and be sensitive to the issues that face disabled or elderly residents and practice sound personnel and building management practices. This position requires working independently in an active and bustling neighborhood.

Status:   Full-time, Exempt, Regular

Location : Chinatown neighborhood, San Francisco

Hours : Monday through Friday, 9:00 a.m. - 5:30 p.m.

Salary:  $69,811 - $73,485 annually; Comprehensive Benefits 

Resident Manager unit:  2 bedroom unit w/ washer & dryer

Schedule:  Weekly Schedule. Onsite

The Organization :   A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
• Process paperwork for applications, move-ins, move-outs and certifications in compliance with regulatory agencies’ procedure
• Orient new residents to building site, policies and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Conduct regular building and property inspections with the Maintenance Staff
• Train and supervise staff in building and emergency procedures, resident rules, and record keeping
• Develop, monitor, and maintain the property budget
• Work with Resident Services Coordinator to offer services that benefit the residents

• Oversees all aspects of the designated property’s daily operations, ensuring safe living conditions for residents
• Process necessary paperwork for applications, move-ins, move-outs and certifications
• Processes evictions with assistance from Supervisor
• Perform regular property management accounting on computerized accounting system
• Create all regular reports (weekly vacancy, monthly status, etc.)
• Ability to develop, implement and monitor site budgets and variance reporting
• Create/manage files for all residents and maintain integrity of applicant waiting list
• Collect rents and security deposits, and make bank deposits
• Orient new residents to building site, policies and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Verifies incomes and complies with HUD, TCAC or other regulations regarding income certifications and other documentation/correspondence. Completes annual re-certifications in a timely manner.
• Conducts annual unit inspections at time of resident re-certification.
• Report regularly to supervisor on status of buildings, program, staff and residents
• Responsible for determining, tracking and administering capital improvements and replacement programs, preventive maintenance and capital improvement programs under the direction of the Property Supervisor.
• As applicable, along with Resident Manager, attend resident meeting a minimum of once per year
• Responsible for the recruitment, interview, and selection for directly supervised position vacancies
• Orients new employees to position
• Sets and oversees employee work schedules
• Supervise, train, and oversee the work of all on-site staff
• Provides performance feedback to employees, including coaching, counseling and disciplining.
• Write and conduct performance reviews for staff supervised
• Develop work goals for staff supervised
• Ensure staff knows and follows safe work practices and policies
• Train and supervise staff in all building and emergency procedures, resident rules, record keeping
• Trains staff on emergency procedures and employee safety
• Approves timesheets and time-off requests
• Interact with collaborative agencies as needed
• Follow policies and procedures, including safe work practices
• Perform other duties as assigned

Other

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

Knowledge, Skills, and Experience

• Pleasant and professional manner with calm disposition
• Able to maintain a calm and professional demeanor in all communications with residents, vendors and staff
• Sound judgment. Ability to work effectively with wide variety of personalities
• Contribute to a safe and pleasant work environment
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Proficiency with Word, Excel, Outlook
• Willingness to do varied tasks and multi-task

Minimum Qualifications

• High School diploma or GED equivalent
• Excellent administrative, organizational and written/verbal communication skills
• Three (3) years experience in residential property management in affordable housing
• Three (3) years prior supervisory experience
• Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
• Certified Occupancy Specialist, Tax Credit Specialist or equivalent certification
• Proficient in CAMS, ICAMS, YARDI or similar property management software experience

Preferred Qualifications

• Prior experience with non-profit residential property management
• Familiarity with diverse neighborhoods

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