We have an immediate need for an IT Field Operations Specialist in the Queens, NY area that is open to working 100% on-site and available for occasional weekend work and overnight travel. You would be responsible for a broad scope of operational support and install, move, add, and change requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Examples of some of the Essential Responsibilities include: Providing service and customer support during field visits or dispatches. Diagnosing errors or technical problems and determines proper solutions. Producing timely and detailed service reports. Documenting processes. Collect and analyze performance data to provide technical assistance. Accurately document solutions related to complex issues. Create workaround procedures when standard procedures have failed and ensure issues are resolved. Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers. Build positive relationships with customers This is a great opportunity for you to join a fantastic team and company.Qualifications: 0 -2 years formal IT training or 2 years equivalent work experience within IT support Good communication skills Ability to build relationships with customers Troubleshooting - ability to think outside the box and find creative solutionsBasic Entry Requirements: Ability to provide on-site, and on-call 7x24x365 support, as needed. Must have a valid driver's license. Ability to work within a team environment. If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance, or call our Human Resources at (800) 270-9120. AllSTEM, Inc. participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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