Medical Office Receptionist - PAE Clinic Job at Urology San Antonio, San Antonio, TX

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  • Urology San Antonio
  • San Antonio, TX

Job Description

Job Summary:

The Medical Office Receptionist at the Prostatic Artery Embolization Center (PAE) Center provides front-office and administrative support in a specialized interventional radiology clinic. This role is responsible for patient scheduling, registration, insurance verification, and coordination of pre-procedure documentation. The receptionist ensures a welcoming, organized, and efficient environment for patients, families, and staff, while maintaining confidentiality and professionalism at all times.

Duties and Essential Job Functions:

Patient Access & Scheduling

  • Schedule patients for consultations, procedures, and follow-up visits
  • Relay preparation instructions for procedures, labs, and imaging
  • Assist patients and families with pre-registration forms and instructions
  • Register patients and verify demographic and insurance information
  • Obtain pre-certifications and referrals as required by insurance providers
  • Inform patients of estimated costs of care and collect/post fees per protocol
  • Balance daily financial registers and submit documentation to the fiscal department

Front Desk Operations

  • Answer incoming calls, respond to inquiries, and relay messages professionally
  • Greet patients and visitors, ensuring a courteous and efficient check-in experience
  • Maintain a clean, organized, and professional reception area
  • Support scanning, filing, and document management tasks
  • Maintain punctual and reliable attendance; report to work on time and prepared

Clinical Coordination Support

  • Confirm procedural and sedation consent forms are on file
  • Coordinate with clinical staff to ensure patient charts are complete and accurate
  • Assist with travel coordination and scheduling for patients or staff, if needed
  • May assist with coordinating lunch deliveries or other logistical needs during clinic operations

Compliance and Confidentiality

  • Respect and maintain patient privacy and dignity at all times
  • Ensure compliance with HIPAA, OSHA, and infection control standards
  • Uphold facility policies and contribute to a safe and secure environment

Other Functions and Responsibilities

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice, based on operational needs.

Competencies:

  • Patient & Customer Focus
  • Ethical Conduct
  • Flexibility and Initiative
  • Stress Management and Composure
  • Attention to Detail and Accuracy
  • Creative Problem-Solving
  • Empathy and Professionalism
  • Strong Communication Skills
  • Positive Attitude

Qualifications:

Required

  • High school diploma or GED
  • Previous experience in a medical office or healthcare setting
  • Experience with Electronic Medical Records (EMR)
  • Familiarity with insurance processing, including eligibility verification and referrals

Preferred

  • Bilingual (Spanish)
  • Experience in a specialty clinic or outpatient surgical setting

Job Tags

Full time, Work at office,

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