Job Description

**About the role** As a **Technical Support Lead** , you will make an impact by ensuring seamless operations and timely resolution of technical issues across applications and infrastructure. You will be a valued member of our **Technology & Engineering** team and work collaboratively with cross-functional teams including Development, QA, and Infrastructure. **In this role, you will:** + Lead and coordinate daily support operations, ensuring timely resolution of incidents, service requests, and escalations. + Act as the primary point of contact for high-priority issues, driving root-cause analysis and implementing permanent fixes. + Monitor system performance, logs, and alerts to proactively prevent service disruptions. + Oversee ticket queues, assign workloads, and ensure compliance with SLAs and operational standards. + Mentor and guide support team members, fostering best practices and continuous improvement. **What you need to have to be considered** + 5+ years of experience in technical/application support, with at least 1-2 years in a lead role. + Strong troubleshooting and analytical skills across application, database, and infrastructure layers. + Hands-on experience with **C#, ASP.NET Core, Web API, and SQL Server** . + Expertise in incident management, problem management, and ITIL best practices. + Experience with ticketing tools (e.g., ServiceNow, JIRA, Zendesk) and monitoring systems. **These will help you stand out** + Familiarity with automation tools and scripting for operational efficiency. + Exposure to cloud platforms (Azure, AWS) and containerization technologies. + Strong communication and stakeholder management skills. + Ability to create and maintain documentation, knowledge base articles, and runbooks. **Work model** We strive to provide flexibility wherever possible. Based on this role's business requirements, this is an **onsite position** requiring presence at Orlando, FL. Regardless of your working arrangement, we support a healthy work-life balance through various wellbeing programs. **Salary and Other Compensation:** The annual salary for this position is between **$55,350 - $92,500 depending on experience and other qualifications of the successful candidate** . This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: - Medical/Dental/Vision/Life Insurance - Paid holidays plus Paid Time Off - 401(k) plan and contributions - Long-term/Short-term Disability - Paid Parental Leave - Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. **Work Authorization:** **_**Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**_** Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Tags

Permanent employment, Temporary work,

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