Job Description

Salary: $76,960 - 76,960 per year Requirements:

• I require candidates to have a minimum of 4 years of experience with macOS and Windows operating systems.
• A+ Certification is essential.
• Familiarity with inventory systems and ticketing systems is a must, ideally with experience using platforms such as Salesforce, Zendesk, or Service Now.
• Candidates must possess professional MacOS experience.

• I need technicians who can provide on-site support along with “Tier 1” assistance, including troubleshooting Mac and phone issues, and escalating as needed.
• You will handle end-user hardware and software troubleshooting and be proficient in resolving issues with Okta Verify, Duo, and VPN.
• Familiarity with Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, and Android is vital.
• You will assist with tools such as Zoom, Google Suite, Google Meet, Google Slides, Keynote, and Jamf.
• Duties include deploying and collecting monitors and accessories, imaging or provisioning laptops and workstations (though this is not mandatory), and engaging face-to-face with end users to resolve IT challenges.
• You will be responsible for onboarding and offboarding employees, deploying laptops and mobile devices, upgrading damaged devices, and performing workstation sweeps to ensure monitor functionality and peripheral operation.
• I expect you to maintain storage room assets and perform printer management along with preventative maintenance and e-waste disposal, including wiping devices prior to e-wasting.

• Android
• Hardware
• Support
• macOS
• Mobile
• Salesforce
• VPN
• Windows
• Zendesk
• iOS

More:

- This position is located in Los Gatos, CA, and is classified as a contract role, paying $37.00 per hour.
- The working schedule is Monday to Thursday from 8:30 am to 5:00 pm, and Fridays from 8:30 am to 3:00 pm.
- Benefits include dental insurance, health insurance, vision insurance, an employee discount, and a referral program.
- Candidates must be able to commute to Los Gatos, CA, for this in-person role.

last updated 49 week of 2025

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