Job description
We are searching for Desktop Support Technicians to support our client, a major hospital system in Middletown NY. You will help install, upgrade, and troubleshoot all hardware and software for the installed client base. To succeed in this position, you will possess excellent problem-solving skills and the ability to communicate clearly and precisely with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical support roles. Some travel may be required. This position reports to the Desktop IT Manager.
Responsibilities
· Provide on-site and remote technical support to users.
· Fully document support tickets on reported issues
· Remotely assist customers through installation of applications and computer peripherals.
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting when required
· Test alternative pathways to resolve an issue
· Customize desktop applications to meet user needs
· Escalate issues as appropriate
· Follow up with clients to ensure continued system functionality
· Report and document customer feedback and potential product requests
· Create technical documentation and manuals
Qualifications
· An ability to work independently and in a team setting with others professionally and respectfully
· An ability to adjust to changing situations to meet Urgent and critical issues
· Hands-on experience in Operating Systems and Office Suite, including MS Teams
· Working knowledge of office automation products and computer peripherals, including but not limited to printers and scanners.
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear and concise instructions
· Excellent problem-solving and multitasking skills
· Service Now experience (preferred)
Requirements
· Help Desk / Desktop support three years+ (preferred)
· Strong, systematic, and professional problem-solving skills
· Proficiency with Windows OS, Active Directory administration, and PC troubleshooting
· Deliver high-quality customer service and technical support
· Customer-oriented attitude
...This job is on site at the Wilmington International Airport. Do you thrive on helping others, have the charm to make anyone feel at ease, and the stamina to navigate a bustling airport? If so, Pacific Aviation/Superior Aircraft Services is looking for compassionate...
...STATES. JOB TITLE: Upholsterer DEPARTMENT: Manufacturing FLSA STATUS: NonExempt (Hourly) REPORTS TO: Upholstery Supervisor / Upholstery Leads SUMMARY: The Upholsterer is responsible for securing fabric and leather to wood frames...
...As Physician Reviewer/Advisor you will utilize clinical expertise and review insurance appeals, and prospective and retrospective claims. The Physician Reviewer will provide an interpretation of the medical necessity of services provided by other healthcare professionals...
Hospice Medical Social Worker (MSW) PRNin Mandeville, Covington, Slidell and Hammond, Louisiana At Interim HealthCare Hospice, we believe that hospice care is about more than just medical supportits about honoring life with compassion, dignity, and emotional...
...you'll help us Keep Climbing (overview & key responsibilities) Internal Movement Eligibility Internal Employees: Before applying for... ...accommodation, such as alternate PPE. Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal....